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Game Day Experience Standards

Division II Make Game Day Yours helps conferences and schools create a positive, respectful and welcoming game day environment. The initiative provides training, tools and standards that support student-athletes, fans, staff and game day personnel during regular-season and championship events.

Safety

Supporting the well-being of student-athletes, fans and staff

Responsiveness

Addressing game day situations effectively as they arise

Dignity

Treating others with respect

Experience

Creating a welcoming and positive environment

LEAD2 Conflict Resolution Tool

Game day staff can use the LEAD2 model to help manage conflict and support a respectful event environment.

  • Listen
  • Empathize
  • Apologize
  • Decide
  • Deliver

Make Game Day Yours resources help schools and conferences train game day staff, strengthen customer service standards and support a positive fan experience. Resources include quick-reference tools, facilitator materials and online learning modules available through the NCAA Learning Portal.

Service Card
Quick-reference guide for game day service standards and staff expectations
Trainer’s Guide
Step-by-step resource for leading Make Game Day Yours staff training
Trainer's PowerPoint
Presentation deck designed to support on-campus game day staff training
NCAA Learning Portal
Online training modules designed to support game day staff education and certification