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Contacting the NCAA Academic and Membership Affairs Group

Questions regarding a student-athlete's initial-eligibility including NCAA Eligibility Center registration, status and PIN numbers:

The NCAA Eligibility Center (formerly the NCAA Initial- Eligibility Clearinghouse) is the organization that handles ALL inquiries regarding an individual's initial-eligibility status. The Eligibility Center maintains and processes all of the initial-eligibility certifications.

Contact the NCAA Eligibility Center

  • NCAA Eligibility Center mailing address:
    NCAA Eligibility Center
    P.O. Box 7136
    Indianapolis, IN 46207
    Note:  Home schooled students should not send paperwork to the P.O. Box. Please send information to the overnight mailing address. 
    NCAA Eligibility Center overnight mailing address:
    NCAA Eligibility Center
    1802 Alonzo Watford Sr. Drive
    Indianapolis, IN 46202
    Customer service hours - 10 a.m. to 5 p.m. Eastern time Monday through Friday.
     Toll-free phone number (U.S. callers) - Customer service line - 877/262-1492
     Phone number (international callers) - Customer service line - 317/223-0700
     Fax number: 317/968-5100

Questions regarding NCAA bylaws and issues dealing with current NCAA student-athletes:

Questions from NCAA member institution staff:

Requests/Self-Reports Online (RSRO).
NCAA member institutions and conferences can request interpretive assistance from the NCAA Academic and Membership Affairs (AMA) staff using RSRO.

Instructions for Submitting an Interpretation Request Through RSRO.

1.  On the menu bar above, click on the Home tab.

2.  In the My Application Links, click on Requests/Self-Reports Online*.

3.  Click on Request or Self-Report.

4.  Select Interpretation Request from the drop-down menu to begin your request.

Please send an email with your issue to if you have questions or have difficulty submitting your interpretation request.  Please include the case number in your email.

*If RSRO does not appear on the My Applications tab, contact your institutional Single-Source Sign-On administrator to discuss whether you should have the application added to your privileges.

AMA Interpretation Emergency Line.

This line is intended for use only by NCAA member conferences and institutions.  The purpose of this line is to process emergency interpretive requests that must be answered within the next business day and when an institution or conference does not have sufficient time to submit the request via RSRO. All other interpretive requests should be submitted via RSRO. As part of this process, an institution or conference office will leave a detailed voicemail and an AMA staff member will contact the institution or conference office by telephone as soon as possible to resolve the issue.

Hours: Monday through Friday 9 a.m. to 5 p.m. Eastern time

Phone Number: 317/917-6003

Fax: 317/917-6622


NCAA Academic and Membership Affairs
P.O. Box 6222
Indianapolis, IN 46206-6222

Questions from others including the public, current student-athletes, and their parents:

In order to better serve your needs, please contact Academic and Membership Affairs (formerly Membership Services) by telephone at the number below so that your issue may be addressed as thoroughly as possible. Please note that many issues may be resolved by accessing and researching the necessary information on the NCAA website. 

Hours: Monday through Friday, noon to 4 p.m. Eastern time
Phone: 317/917-6222