Contacting the NCAA Academic and Membership Affairs Group
Questions regarding a student-athlete's initial-eligibility including NCAA Eligibility Center registration, status and PIN numbers:
The NCAA Eligibility Center (formerly the NCAA Initial- Eligibility Clearinghouse) is the organization that handles ALL inquiries regarding an individual's initial-eligibility status. The Eligibility Center maintains and processes all of the initial-eligibility certifications.
Contact the NCAA Eligibility Center
- NCAA Eligibility Center mailing address:
NCAA Eligibility Center
P.O. Box 7136
Indianapolis, IN 46207
Note: Home schooled students should not send paperwork to the P.O. Box. Please send information to the overnight mailing address.
NCAA Eligibility Center overnight mailing address:
NCAA Eligibility Center
1802 Alonzo Watford Sr. Drive
Indianapolis, IN 46202
Customer service hours - 10 a.m. to 5 p.m. Eastern time Monday through Friday.
Toll-free phone number (U.S. callers) - Customer service line - 877/262-1492
Phone number (international callers) - Customer service line - 317/223-0700
Fax number: 317/968-5100
Questions regarding NCAA bylaws and issues dealing with current NCAA student-athletes:
Questions from NCAA member institution staff:
Requests/Self-Reports Online (RSRO).
NCAA member institutions and conferences can request interpretive assistance from the NCAA Academic and Membership Affairs (AMA) staff using RSRO.
Instructions for Submitting an Interpretation Request Through RSRO.
1. On the menu bar above, click on the Home tab.
2. In the My Application Links, click on Requests/Self-Reports Online*.
3. Click on Request or Self-Report.
4. Select Interpretation Request from the drop-down menu to begin your request.
Please send an email with your issue to firstname.lastname@example.org if you have questions or have difficulty submitting your interpretation request. Please include the case number in your email.
*If RSRO does not appear on the My Applications tab, contact your institutional Single-Source Sign-On administrator to discuss whether you should have the application added to your privileges.
AMA Interpretation Line.
This line is intended for use only by individuals identified by the institution as an authorized caller. If you are not a designated authorized caller, you should contact the person in your athletics department responsible for compliance with NCAA legislation for assistance.
Hours: Monday through Friday 1 p.m. to 5 p.m. Eastern time
Phone Number: 317/917-6003
Due to the availability of RSRO, the hours of operation for the AMA Interpretation Line will continue to be evaluated.
NCAA Academic and Membership Affairs
P.O. Box 6222
Indianapolis, IN 46206-6222
Questions from others including the public, current student-athletes, and their parents:
In order to better serve your needs, please contact Academic and Membership Affairs (formerly Membership Services) by telephone at the number below so that your issue may be addressed as thoroughly as possible. Please note that many issues may be resolved by accessing and researching the necessary information on the NCAA website.
Hours: Monday through Friday, noon to 4 p.m. Eastern time